Terms and conditions

/Terms and conditions
Terms and conditions 2018-05-15T12:40:13+03:00

Terms of Sale

The web store Portugal-Wines.com (the Web Store) is owned by Worldwide Export-Import OÜ OÜ (registry code 11095498), located at Kóivu tee 16, Tallinn, Estonia.

Validity of the sales contract, goods and price information.

Terms of sale are valid when purchasing goods from the Web Store.
Prices for products sold on the Web Store are listed on the products. The price will be charged for the delivery of the goods. All prices on the Web Store are in Euro (€), and all billing is in Euro.
The cost of delivery depends on the location of the buyer and the way of delivery. The service fee is shown to the buyer upon completion of the order.
Information about the goods is provided in the Web Store directly at the merchandise.

Order completion.

To order goods, you must add the desired products to the basket. To complete the order, fill in the required fields and select the appropriate delivery method. The amount of charge that can be paid through the bank link, credit card or other payment solution is then displayed on the screen.
To order the goods, the buyer must be at least 18 years old and must confirm this in the order predefined data field. Worldwide Export-Import OÜ reserves the right to withdraw from the order if there is doubt about the buyer’s age.
The Agreement enters into force upon receipt of the amount due to the Web Store account.
If the ordered goods can not be delivered in connection with the expiration of the goods or for any other reason, the buyer will be informed as soon as possible and the money (including delivery costs) will be returned immediately, but not later than within 14 days after sending the notice.


The goods are only sent to Estonia.
The cost of sending the goods is borne by the buyer and the corresponding price information is displayed at the shipping method.
Shipments usually reach the destination designated by the buyer within 3-7 business days from the entry into force of the contract of sale.
In exceptional cases, the Web Shop has the right to deliver the goods within 45 calendar days.

Right of withdrawal

After the order has been received, the buyer has the right to withdraw from the contract within 14 days [depending on the products, the buyer may not have the right to withdraw, the corresponding products and services must be listed in this case and they must comply with the requirements listed in § 53 (4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal person.
In order to use the right of return for a 14-day period, goods ordered can not be used in any way other than that necessary to satisfy the nature, characteristics and operation of the goods in the manner permitted for testing the goods in the physical store.
If the item is used for purposes other than what is necessary to ascertain the nature, characteristics and operation of the goods or there are signs of use or wear, the Web Shop has the right to reduce the refund due to the decrease in the value of the goods.
In order to return the goods, you must submit an application for withdrawal of the goods and send it to the email address info@ portugal-wines.com not later than within 14 days upon receipt of the goods.
The cost of returning the goods is borne by the purchaser, unless the reason for the return is that the item to be returned is not in conformity with the order (eg, a wrong or defective item).
The buyer must return the goods within 14 days following the submission of the application or provide proof that he has delivered the goods to the carrier during the above-mentioned period.
The web store will return the buyer immediately upon receipt of the returned goods, but no later than 14 days after the receipt of the cancellation application, all fees received from the buyer under the contract.
The web store may refuse to make refunds until the item returned is returned or until the buyer has provided evidence that he has returned the item, whichever comes first.
If the buyer expressly opts for the most inexpensive delivery method offered by the Web Store as a way of delivering a different way of delivering the item, then the Web Store does not require the consumer to reimburse a cost that exceeds the cost associated with the normal delivery method.
The web store has the right to withdraw from the sales transaction and to recover the goods from the buyer if the price of the goods in the online store has been marked significantly below the market price of the goods due to error.

The right to file a complaint

The web store is responsible for the contractual terms of the goods sold to the buyer for non-compliance or defect that existed already at the time of delivery, which occurs within a maximum of two years from the date of delivery of the goods to the purchaser. In the first six months of the transfer of the thing to the buyer, it is presumed that the defect was already in place at the time of delivery. The rejection of this assumption is the responsibility of the Web Store.
The buyer has the right to contact the Web Store at the latest two months by sending an email to info @ portugal-wines.com or by calling +372 55 45 411.
The Web Store is not liable for any defects that have occurred after the delivery of the goods to the buyer.
If the merchandise purchased from the Web Store has defects for which the Web Store is responsible, the Web Store will repair or replace the defective goods. If the goods can not be repaired or replaced, the Web Store will return to the buyer all fees associated with the sales contract.
The online store complies with the complaint filed by the consumer in writing or in a format that can be reproduced in writing within 15 days.

Direct marketing and processing of personal data.

The online store uses personal data entered by the buyer (including name, telephone number, address, e-mail address, bank details) for processing order only and sending goods to the buyer. The Web Store transmits personal information to the transport service companies in order to deliver the goods.
The Web Store sends newsletters and offers to the buyer’s e-mail address only if the buyer has expressed an interest in entering the email address on the web site and has indicated his wish to receive direct mail notifications.
The buyer can at any time cancel the offers and newsletters sent to the email by giving us an email or by following the instructions in the email containing the offers.

Solving arguments,

If the buyer has any complaints about the Web Store, they must be sent by e-mail to info@portugal-wines.com or call +372 55 45 411.
If the buyer and the Web Store can not resolve the dispute by agreement, the buyer can contact the Consumer Dispute Committee. The Consumer Disputes Committee is competent to resolve disputes arising from a contract between the buyer and the Web Store. The buyer’s appeal is reviewed by the Commission free of charge.
The buyer can contact the European Union Consumer Dispute Resolution Platform.